Associate Operations Engineer

Overview

Employer Industry: Healthcare Technology Solutions

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely with flexible scheduling options
• Supportive and collaborative work environment
• Engage with cutting-edge technology in healthcare solutions
• Chance to make a positive impact on customer experience and product performance

What to Expect (Job Responsibilities):

• Manage end-to-end operations for hosted or customer-hosted application instances, including upgrades and configuration changes
• Provide technical support to enterprise clients regarding operational aspects of the products
• Collaborate with Product Support Engineers and development teams to troubleshoot and resolve issues
• Analyze application and database performance, identifying bottlenecks and reporting fixes to the development team
• Deliver a consistent and satisfying customer experience through effective communication and problem resolution

What is Required (Qualifications):

• BS in Computer Science
• Understanding of relevant technologies, including Java, JMS, SQL Server/Oracle, and Web/Application Servers like Apache Tomcat/IBM WAS
• Ability to guide customers remotely through multi-server deployments and upgrades for enterprise products
• Strong written and verbal communication skills
• Availability to work in shifts, including potential weekend on-call support

How to Stand Out (Preferred Qualifications):

• Experience in troubleshooting and resolving technical issues in a customer-facing role
• Familiarity with healthcare technology solutions and enterprise software deployment

#Healthcare Technology #Customer Support #Career Growth #Remote Work #Technical Support

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