Conversational Designer US Remote
Durham, Durham County, North Carolina, 27703, USA
Listed on 2026-01-01
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IT/Tech
UI/UX Design, Digital Media / Production
Overview
JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries. Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses.
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We are launching a focused 90‑day initiative to advance JAGGAER’s AI platform, JAI, and to scale conversational design capabilities across our User Experience team. This temporary Conversational Designer role will split time between:
1. Hands‑on design for JAI conversational experiences.
2. Upskilling existing UX team members in conversational design best practices.
If you love shaping how users interact with AI, and you’re energized by coaching others and leaving behind frameworks, not just features, you’ll be a great fit here.
- Design end‑to‑end conversational user journeys for JAI (from first query through resolution, escalation, and follow‑up).
- Create dialog flows, conversation scripts, prompts, and error/edge‑case handling that are clear, empathetic, and aligned with JAGGAER’s tone and brand.
- Partner with Product, UX, Data Science, and Engineering to translate business needs into effective conversational use cases and experiences.
- Define appropriate conversation patterns for different experiences (chat‑style, mixed UI + conversation, guided flows, micro‑copilots, etc.).
- Collaborate on prompt strategies and interaction patterns that leverage LLM capabilities while promoting reliability, safety, and transparency.
- Use qualitative feedback and quantitative data to refine conversational flows; propose metrics for success (e.g., containment, task completion, satisfaction, deflection).
- Contribute to UX copy and micro‑copy for JAI experiences, ensuring consistency across surfaces and products.
- Quickly assess the current state of conversational experiences and processes across the UX team.
- Create practical playbooks, templates, and checklists (for flows, prompts, tone of voice, error handling, safety guardrails, etc.) that others can adopt.
- Lead training sessions, workshops, and office hours to get UX team members up‑to‑speed on conversational design fundamentals and advanced techniques.
- Document best practices for collaboration with product, engineering, and AI/ML stakeholders when designing conversational experiences.
- Help establish reusable design standards (patterns, IA, content guidelines) for conversational UI within JAGGAER’s broader design system.
- Coach team members on how to review, critique, and continuously improve conversational experiences.
- Partner with UX researchers and product managers to identify user needs and high‑impact conversational use cases.
- Plan and conduct (or support) usability testing and heuristic reviews focused on conversational interactions.
- Bring external perspective by staying aware of industry trends in conversational AI, chatbots, and AI copilots, and share relevant insights with the team.
- Communicate findings and recommendations clearly to stakeholders at different levels, from designers and engineers to product leaders.
Minimum Qualifications
- 3+ years of experience designing conversational experiences (chatbots, virtual assistants, voice UX, or AI copilots) in a product or consulting setting.
- A portfolio or work samples demonstrating structured conversation flows, UX writing, and measurable impact on user or business outcomes.
- Hands‑on experience designing for LLM‑based or AI‑assisted products (e.g., chat interfaces, copilots, integrated AI assistants) or similar conversational platforms.
- Strong proficiency in UX fundamentals: information architecture, interaction patterns, content hierarchy, and user‑centered design methods.
- Excellent UX writing skills with the ability to craft concise,…
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