Trade Floor

Recruitment Consultant | Professional Networking, Talent Sourcing

Location: New York, NY

Duration: 12+ Months

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a client’s desk to provide best‑in‑class technology support or use remote tools to assist clients in remote offices or who are working from home.

Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

Job Description:

• Provide swift and professional deskside IT support
• Perform on‑site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Uphold procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in the form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager

Required Skills

• Minimum 5‑10+ years of relevant experience in a Desktop Support/IT Helpdesk role
• Experience configuring, installing, troubleshooting and repairing printers, PCs, and laptops
• Hands‑on experience with Win 7, Win 10, Win 11, and macOS support
• Windows 11 Migration
• Hardware / Software Troubleshooting
• Experience with VPN, Soft Phones, Remote Desktop, VDI
• Asset Tracking / Inventory Management
• Phone and Tablet support (Windows, iPhone, iOS, Android)
• Experience with Ticketing System (Service Now)
• Strong Communications Skills
• Excellent proven track record supporting clients in a financial environment
• Excellent proven customer service based approach
• Good written and verbal communication skills
• Strong organizational and analytical skills
• Ability to multi‑task and work under pressure
• Ability to work autonomously and within a team
• Dress Code:
  Business casual

• Seniority level: Mid‑Senior level

• Employment type: Contract

• Job function: Information Technology, Analyst, and Finance
• Industries: Financial Services, Investment Banking, and Banking

This range is provided by Stefanini North America and APAC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$35.00/hr - $45.00/hr