Service & Delivery Technician III

Overview

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

We offer a hybrid work environment between remote work and office time as part of Presence with a Purpose. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them.

Location:

San Francisco & Peninsula region (Zone
3), from San Francisco down the peninsula to Redwood City and including Half Moon Bay.

Compensation:
The hourly range is $26.57 to $34.53. Starting salary will vary based on location, experience, and qualifications. There may be flexibility for exceptional candidates.

What is it like at Albertsons? Our 290,000 associates have a passion for great service and building lasting relationships with our customers. We focus on innovation to enhance digital and product offerings for customers wherever they are.

As a Service & Delivery Technician III, you will be supporting our retail stores in and around the San Francisco & Peninsula region as part of Zone
3. Zone 3 runs from San Francisco down the peninsula to Redwood City and includes Half Moon Bay. You will repair devices such as Self-Checkout systems, counter scales, check stand scales, point-of-sale printers, Lexmark printers, iPads, eCommerce picking devices and desktops/laptops. You will also assist with deploying new and replacement hardware into the field. You will visit retail stores and backstage facilities to address on-site IT issues and support remotely where possible.

• Support standard hardware platforms and systems installed throughout Safeway retail stores and district offices.
• Repair approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout & point of sale equipment.
• Provide network and remote connectivity (hardware/software) support.
• Installation of new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Interface with all Corporate IT groups for on-site support and technology resolutions.
• Adhere to repair standards and service levels established.

• High school graduate, AA/AS/BA/BS degree preferred, or 3+ years of technical/training/hardware certifications preferred.
• Information Technology project implementation exposure with 5+ years’ technical systems and 2+ years of technical support experience preferred.
• 2+ years’ retail business experience preferred.
• 2+ years’ experience with retail store systems, technology systems and hardware preferred.
• 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
• Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high-pressure issues/situations (for remote locations).
• Excellent communication and interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
• Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
• iOS and Android knowledge.
• Self-checkout experience is preferred.
• Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions.
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
• Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.
• Understanding of how hardware/software systems inter-relate.
• Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
• Must have a good, safe driving record. Must have a vehicle.
• Solid mechanical skills.
• Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on-call support capacity.
• Strong sense of urgency, business ethics, dependability and follow through.

A copy of the full job description can be made available to you.

• Mid-Senior level

• Full-time

• Information Technology
• Retail