Associate Manager IT Services

Leadership & Team Management

• Supervise IT Services staff, including scheduling, workload distribution, and ticket queue management.
• Mentor, motivate, and retain a high-performing team in a fast-paced environment.
• Provide regular updates and status reports to the IT Services Senior Manager.

• Work tickets alongside the team, providing front-line support for hardware, software, and network issues.
• Manage workstation setup, upgrades, and repairs for new and existing employees.
• Deploy and manage mobile devices (iOS and Android) and troubleshoot peripheral devices (printers, copiers).
• Provide VIP and executive support locally and remotely, including Co-Chairman and senior staff.

• Develop and implement IT SOPs for security, hardware, and support across all Wonderful business units (Citrus, POM, FIJI, Justin Wines, HQ).
• Document processes, create user training materials, and maintain knowledge base articles.
• Utilize ITSM tools (Service Now experience preferred) for accurate ticket documentation and trend analysis.

• Coordinate with vendors for services, purchasing, and hardware/software procurement.
• Collaborate with peers across TWC entities to align technology roadmaps, policies, and procedures.

• Support remote offices and company offsite meetings.
• Manage IT onboarding/offboarding processes.
• Travel between Texas offices as needed.

• 5–7 years of progressive IT support experience, including leadership responsibilities.
• Strong hands-on knowledge of Windows and Mac OS environments.
• Proven ability to diagnose and resolve hardware/software issues across desktops, networks, telecom, and mobile devices.
• Excellent communication, customer service, and organizational skills.
• Ability to manage multiple tasks and projects independently in a fast-paced setting.
• Experience supporting executives and VIP users preferred.
• Certifications (MCSE, ITIL, Cisco, Mac, Dell) are a plus.
• Must be self-motivated, adaptable, and willing to travel.

• Self-starter with strong problem-solving skills.
• Effective multitasker with exceptional time management.
• Collaborative leader who thrives under pressure.

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
• 24/7 online physician consultations
• virtual mental health resources
• life coaching
• engaging employee community groups
• cash rewards for healthy habits and fitness reimbursements
• library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For.
  
  To learn more about our corporate social responsibility efforts, visit
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.

Headquartered in Los…