Engineering Manager, Customer Communication Management; Remote

Overview

Engineering Manager, Customer Communication Management (Remote) — Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. We are a Fin Tech company with a long history of innovation, now a subsidiary of PROG Holdings (NYSE: PRG).

This role is a work-from-home position and can be performed remotely anywhere in the continental US or at our corporate location in Utah.

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

• Lead & code:
  Own technical direction while contributing code (design, implementation, code reviews) across .NET services, APIs, and orchestration workflows.
• Cloud & containers:
  Drive cloud-native designs (e.g., AWS), containerization (Docker/Kubernetes), and CI/CD pipelines and automated testing.
• Deliverability & reliability:
  Monitor and improve throughput, latency, bounce/complaint rates, inbox placement, and on-call practices.
• Integrations:
  Manage integrations with ESPs/SMS gateways and internal systems.
• People leadership:
  Coach and develop engineers, set goals and hire to scale the team.
• Incident management:
  Lead root-cause analysis, postmortems, and preventive engineering for capacity, deliverability, and provider issues.

• 3+ years of engineering management experience leading software engineers (performance, hiring, coaching, delivery).
• Strong hands-on .NET development experience.
• Cloud experience (AWS) designing and operating production systems.
• Containerization & orchestration (Docker, Kubernetes) and CI/CD (Git-based workflows, pipelines, artifact/versioning).
• Experience building/operating high-throughput, event-driven services (queues, pub/sub).
• Solid grasp of observability (metrics, logs, traces) and production support (on-call, SLOs).
• Salesforce Marketing Cloud (SFMC) knowledge is a plus.

• Competitive compensation
• Full health benefits;
  Medical/Dental/Vision/Life Insurance + Paid Parental Leave
• Company matched 401k
• Paid time off + paid holidays + paid volunteer time
• Diversity Alliance Resource Groups
• Employee Stock Purchase Program
• Tuition reimbursement
• Charitable gift matching
• Job-required equipment & services provided

Progressive Leasing is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by law.

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