Shopify Account Manager

Digi Fist is a Shopify Premier Partner agency specializing in world‑class Shopify themes, conversion‑focused store builds, and ongoing growth support for merchants globally. We work with ambitious e‑commerce brands and deliver premium development, UX, and performance solutions.

We’re now looking for a part‑time, Dutch‑speaking Shopify Account Manager to support our Belgian and Dutch clients and ensure they receive an exceptional experience across all touchpoints.

• Managing a portfolio of Dutch‑speaking Shopify clients
• Being the main point of contact — handling requests, updates, questions, and project coordination
• Translating client needs into actionable tasks for design, UX, and development
• Supporting ongoing retainers, mini‑projects, and theme customization work
• Preparing briefs, timelines, and client communication for internal teams
• Tracking project progress to ensure smooth delivery
• Identifying opportunities for upsells such as theme upgrades, UX improvements, CRO tasks, SEO, and paid media support
• Maintaining high levels of client satisfaction and retention
• This is a part‑time role ideal for someone who wants a stable, flexible position with consistent client‑facing responsibility.

• Must have a minimum 2 years of hands‑on Shopify experience
• Fluent Dutch (native‑level or close) — essential
• 2–5 years of account management / client success / project coordination experience in an e‑commerce or digital agency environment
• Strong understanding of Shopify store builds, migrations, integrations, apps, and customizations
• Experience coordinating cross‑functional teams (dev, design, marketing)
• Skills in consultative selling, pipeline management, upselling & cross‑selling
• Familiarity with CRM tools (Salesforce or similar)
• Excellent English (additional languages are a plus)
• Based in Belgium or the Netherlands (Antwerp proximity preferred, hybrid possible)
• Proactive, communicative, customer‑oriented, able to handle multiple projects at once

• Be part of an innovative Shopify partner agency serving merchants worldwide.
• Take ownership of a critical area of the business where your insights directly shape customer experience.
• Work with a collaborative, international team.
• Opportunities for learning, growth, and specialization in e‑commerce technologies.
• Flexible remote working environment.

• Mid‑Senior level

• Part‑time

• Business Development and Sales
• Advertising Services and Technology, Information and Media