Operations & Program Manager, Implementation

Employer Industry: Cybersecurity and Digital Solutions

Why consider this job opportunity:

• Salary up to $166,000 USD
• Immediate participation in a comprehensive benefits program, including health, dental, and retirement plans
• Generous paid time off policy and equity grant
• Opportunity for career advancement and growth within a rapidly expanding company
• Flexible remote work environment, with occasional travel for in-person engagement
• Collaborative culture focused on innovation, feedback, and operational excellence

• Lead the implementation and management of systems and tools that support the Implementation organization
• Collaborate with cross-functional teams to identify opportunities for automation and workflow optimization
• Map, monitor, and analyze onboarding and deployment workflows to resolve pain points
• Evaluate the effectiveness and scalability of Implementation tools and processes using data analysis and performance metrics
• Drive initiatives to refine customer service packages related to onboarding and activation

• 6+ years of experience in operations, customer onboarding, implementation, or customer success
• Strong understanding of the customer journey, particularly in onboarding and activation stages
• Proven ability to optimize operational processes and build scalable frameworks
• Experience working with cross-functional teams to ensure alignment across the customer lifecycle
• Excellent project management skills with a track record of leading implementation-focused initiatives

• Familiarity with enablement activities such as creating documentation, playbooks, and training materials
• Experience in a fast-paced, dynamic environment with a focus on operational excellence
• Strong analytical skills for data tracking and reporting to inform improvements
• Ability to communicate effectively across technical and non-technical roles

#Cybersecurity #Customer Experience #Remote Work #Career Growth #Operational Excellence

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