Customer Success Lead

Position Overview

Customer Success Lead at Braintrust

Do you love solving real problems with cutting-edge technology? Are you driven to empower customers and see their missions succeed? We want to talk to you! At Battle Road, we’re applying state-of-the-art innovations and experience from the video game industry to build the future of simulations, modeling, and operations with Atom Engine – our proprietary cloud-based game engine that’s making the world playable.

As the Customer Success Lead, you’ll ensure customers don’t just use Atom Engine — they thrive with it. You’ll serve as the trusted guide connecting customers’ objectives and our technology, helping teams apply Atom Engine to solve the real-world challenges they face. In this role, you’ll translate customer goals into solutions, advocate for their needs, and empower them to unlock the full potential of our platform.

• Customer Advocacy & Success
  Build strong relationships with key accounts, guiding adoption, renewals, and expansion.
• Deeply understand customer goals and leverage the full Atom Engine toolset to maximize their success on the platform.
• Advocate for the customer internally, translating their needs into clear, actionable signal for the product and engineering teams.

• Technical Enablement
  Act as a trusted advisor, helping customers configure, integrate, and operationalize the simulation within their workflows.
• Develop deep mastery of Atom Engine, becoming a subject matter expert able to confidently teach, demo, and guide customers through advanced workflows.
• Deliver workshops, onboarding sessions, and solution playbooks tailored to customer objectives.

• Leadership & Scalability
  Lead a small team of Customer Success Managers to ensure customers realize maximum value from Atom Engine.
• Define and operate our core customer rhythms to ensure we deliver consistently and with clarity at scale every time.
• Serve as an escalation point for complex technical and strategic customer challenges.

• 5+ years of experience in Customer Success, Solutions Architecture, or Technical Account Management, with at least 2 years in a leadership or team-lead role.
• Strong technical aptitude — able to understand system architectures, integrations, and workflows, and to guide customers through solution design.
• Exceptional communication skills with both technical and non-technical audiences, from analysts to executives.
• Proven track record of driving adoption, renewals, and account growth in enterprise or government environments.
• Comfortable in dynamic, startup environments — balancing structure with flexibility, and strategic vision with hands-on execution.
• Monthly travelling

• You can sit, use a computer, and a phone for extended periods of time.
• Work is primarily performed indoors.

• Fully remote work arrangements available
• Paid parental leave
• Affordable Health, Dental and Vision Benefits
• 401(k) Matching Program
• Life Insurance
• Generous Paid Holidays, Time-off and Sick Leave
• Awesome team & company culture

Battle Road Digital is an Equal Opportunity Employer. We believe we are best equipped to help our employees, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity – unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

• Mid-Senior level

• Full-time

• Other

• Technology, Information and Internet