Practice Support Analyst - Application Support, Remote

Employer Industry: Healthcare Technology

• Comprehensive benefits package including health, dental, and vision insurance paid up to 80%
• Robust time‑off plan with 21 days of PTO in your first year
• Flexible work schedules and the ability to work remotely
• Opportunities for career advancement and professional development
• Inclusive and collaborative work environment focused on public health

• Provide technical assistance to users via chat, troubleshooting problems with predefined steps
• Triage incomplete tickets and perform troubleshooting for various technical issues
• Execute sub‑tasks of projects related to the Practice Success workstream under supervision
• Maintain clear and concise communication with users while resolving their inquiries
• Collaborate with team members to enhance user experience and improve service delivery

• Minimum of two years of experience in troubleshooting application issues in healthcare settings
• Associate Degree
• Basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA
• Strong analytical thinking, problem‑solving, and customer service skills
• Ability to navigate AWS S3 folders

• Ability to read/write simple SQL statements or run SQL statements written by other team members

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