Senior Salesforce Administrator

Job Description

Job Description

This is a remote position.

About First Due

First Due is re‑imagining Fire and EMS by providing a modern cloud‑based platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre‑Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, Response and more, First Due is leading the public safety software industry in transforming public safety through next‑generation technology and innovation.

First Due, a leading, quickly growing public safety software company, is hiring a Senior Salesforce Administrator to oversee and lead the company’s enterprise Salesforce instance. As our Senior Salesforce Administrator, you’ll own the health, scalability, and day‑to‑day excellence of our Salesforce instance and its connected tools across the customer lifecycle. You’ll be the primary partner to Sales, Marketing, CS, Support, Onboarding, and Finance, ensuring data quality, seamless integrations, and reliable automation.

You will be reporting directly to the First Due Chief of Staff.

• Own Salesforce roadmap, backlog, and release calendar; translate business requirements into scalable configuration and data models.
• Maintain secure, least‑privilege access via profiles, permission sets / groups; help manage SSO and OAuth connected apps.
• Establish standards for page layouts, record types, validation rules, Flows, and naming conventions.

• Monetize (CPQ / Billing) — Administer managed package and field mappings; ensure quote, subscription, and invoice data sync with Opportunities, Accounts, and related objects.
• Gong Engage — Maintain the Salesforce integration so Engage activities, call metadata, and deal insights enrich CRM records.
• Churn Zero — Operate bi‑directional sync for account health, product usage, and lifecycle milestones aligned to CS workflows.
• Zendesk — Surface tickets in Salesforce and share account / contact context to support teams; uphold data access policies.
• Hub Spot — Govern field mappings, sync rules, and dedupe between marketing and Salesforce objects.
• Calendly — Ensure meeting data creates / updates Leads / Contacts / Events with the right routing and ownership.
• Rocketlane — Orchestrate project creation from Opportunities and keep onboarding milestones / reporting in lockstep with CRM.

• Build / optimize Flows (record‑triggered, screen, and scheduled), approval processes, and assignment / routing rules.
• Manage sandbox strategy (DEV / QA / UAT)
• Monitor API limits, platform events, and integration error queues with clear SLAs for resolution.

• Define and enforce data quality standards : deduplication, required fields, picklist governance, and lifecycle stage definitions.
• Own core dashboards for Sales, Marketing, CS, Support, and Finance; partner with Rev Ops / Analytics on advanced reporting.

• Support implementation of field‑level security and audit trails; manage data retention policies and backups.

• Run intake, prioritization, and change‑management; create admin‑quality documentation and deliver training for new processes.
• Mentor power users; advocate for best practices across GTM, CS, and Finance.

• 5–7+ years as a Salesforce Administrator, including 2+ years in a senior / lead capacity for a mid‑to‑large org.
• Hands‑on expertise with Salesforce configuration (Flows, Validation Rules, Record Types, Permission Sets), data modeling, and user management.
• Proven ownership of managed package integrations and declarative troubleshooting across the tools listed above.
• Experience with CPQ / Billing (Monetize or similar such as Salesforce CPQ, Zuora, Deal Hub, or Chargebee) and revenue lifecycle concepts (quotes → subscriptions → invoices → renewals / amendments).
• Strong understanding of API integrations and webhooks.
• Strong communication and stakeholder management skills; disciplined documentation and change management.
• Certifications :
  Salesforce Administrator (required);
  Advanced Administrator and / or Platform App Builder (preferred).…