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Technical Support HelpDesk/Support

Remote CX Incident & Bug Analyst

Remote / Online - Candidates ideally in
Annapolis, Anne Arundel County, Maryland, 21403, USA
Listing for: Coinbase
Remote/Work from Home position
Listed on 2026-01-01
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 40.64 - 47.81 USD Hourly USD 40.64 47.81 HOUR
Job Description & How to Apply Below
A leading crypto exchange is seeking an Analyst for CX Incident Response in Annapolis, Maryland. This role involves managing day-to-day operations of the customer experience incident response team, triaging customer reported issues, and communicating effectively with stakeholders. Ideal candidates have a background in CRM tools like Salesforce and exceptional communication skills. The position offers a pay range of $40.64 to $47.81 per hour, with potential bonuses and benefits, contributing to a seamless customer support experience.
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