Delivery Senior Workforce Analyst – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We have an opportunity for a Delivery Senior Workforce Analyst to work with our Strategic Planning and Analytics Workforce team to maintain and execute on the Workforce Vision of “Enabling United Health Group contact centers to become a Competitive Advantage for our company.”

As a Delivery Senior Workforce Analyst, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data, and presenting recommendations for business solutions.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Provide information/updates/tracking of projects and tools to operational business partners across multiple segments and lines of business
• Collaborate with demand and supply Workforce and operational teams
• Project development, ownership, and leadership across multiple business segments/lines of business as well as with vendor partners
• Find creative solutions to complex problems through data management and analytics
• Provide written, visual, and oral communications to all levels of leadership
• Utilize data to present insights into areas of opportunity with regards to metrics and / or the efficient use of resources
• Understand financial drivers and drive processes with segment and LOB leaders as well as vendor partners to drive the daily decisions in support of those measures
• Drive a culture of root cause analysis, with a focus on removing variation from the system and removing defects from processes
• Improve processes to optimize performance and value over time
• Be a solid change agent and resilient to roadblocks
• Anticipate customer needs and proactively identify solutions
• Solves complex problems on own; proactively identifies new solutions to problems
• Plan, prioritize, organize, and complete work to meet established and evolving objectives and timelines

Demonstrated

Skills:

• Analytical skills
• Advanced statistical analysis skills
• Excellent written and verbal communication
• Ability to package and present complex information to all levels of leadership
• Ability to work independently with minimal direction
• Ownership of projects and work streams
• Collaboration with cross functional teams/individuals to drive desired outcomes and change
• Solid problem solving skills that enable quick identification and efficient resolution of issues
• Ability to juggle multiple priorities and meet evolving timelines and priorities

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 2+ years of call center and workforce management experience
• 2+ years of workforce management software experience (IEX preferred)
• 2+ years of call delivery experience including call allocation/routing with third party vendor partners
• 2+ years of experience and advance knowledge of analytical and presentation tools (Excel/PPT)
• Salary requirement less than $34 per hour

* All employees working remotely will be required to adhere to United Health Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets,…