Manager, Product Success; CoCounsel Legal

Why consider this job opportunity

• Salary up to $273,000
• Flexibility to work from anywhere for up to 8 weeks per year, promoting work‑life balance
• Comprehensive benefits including flexible vacation, mental health days, and tuition reimbursement
• Opportunities for career development through continuous learning and skill development programs
• Join a globally recognized company with a strong commitment to inclusion and social impact
• Be part of an organization that helps uphold justice, truth, and transparency in the legal sector

• Lead a team of Product Success Managers, coaching them in customer relationship management and strategic account planning
• Develop and deliver structured Customer Success Plans (CSPs) and executive business reviews (EBRs) for assigned customers
• Serve as a deep product expert at industry events, webinars, and customer engagements
• Collaborate with internal teams to enhance customer engagement strategies and drive measurable results
• Identify and implement best practices to improve team efficiency and customer advocacy

• 3+ years of experience leading or managing Customer Success teams, preferably in SaaS
• Proven track record of driving customer retention, adoption, and expansion with enterprise accounts
• Hands‑on experience with Gainsight, Gong, and Salesforce or similar platforms
• Strong executive presence with excellent communication and stakeholder management skills
• Bachelor’s degree required; master’s degree or J.D. is a plus

• Prior experience in the legal technology sector or working with legal professionals and law firms
• Functional/technical skills in GenAI systems and AI prompting engineering
• Demonstrated passion for developing high‑performing teams and leading with empathy

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