General Ledger Application Support Analyst

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

We're seeking a motivated individual who loves to travel and is excited to join our team of General Ledger Application Analysts. In this role, you'll serve as a key liaison between our bank clients and the software installation team, traveling across the country to support the implementation of new or enhanced software applications. You'll be responsible for guiding clients through every stage of the process—from pre-installation planning and coordination, to hands-on installation, training, and post-installation support.

This position requires extensive overnight travel to customer locations throughout the United States and is ideal for someone who thrives in a client-facing environment and enjoys being on the move.

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX;
Birmingham AL;
Cedar Falls, IA;
Charlotte, NC;
Lenexa, KS;
Louisville KY;
Springfield, MO; or Monett, MO.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

• Implementation, design, and training of the General Ledger Application.
• Consulting with banking client to design parameter set, assisting bank with validation of data conversion, training on General Ledger applications.
• Communicate with other application analysts and programmers to analyze and audit transactions flowing through the core systems.
• The successful candidate will travel with a conversion team to the customer site for software setup, training, conversion, and implementations.
• Analyzes the customer's existing products/processes and consults with the customer to map the existing system to the JHA product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees/performs system set-up for customers (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software.
• Provides software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote.
• Communicates the customer's needs/expectations with programmers, other team members, and team leaders.
• Maintains effective communication with customers throughout the entire project/case.
• Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
• Prepares training materials and documentation for customers and internal users.
• May perform other job duties as assigned.

• A minimum of 18 months of working in a financial institution with general ledgers or accounting-related operations working with general ledgers. (professional or educational experience).
• This position entails 50-60% travel for software implementations, typically involving up to two trips per month. Each trip may last between 5 to 9 days.
• The ability to work extended hours that include nights and weekend as needed.

• Previous bank data conversion experience.
• Silverlake or 20/20 experience.
• Bachelor's degree within Finance or Accounting.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of…