Manager, Product Success; CoCounsel Legal

Employer Industry: Legal Technology

• Salary up to $273,000
• Flexibility to work from anywhere for up to 8 weeks per year
• Comprehensive benefits package including flexible vacation, mental health days, and wellness resources
• Career development programs designed to help you grow and thrive in an AI-enabled future
• Opportunity to make a real-world impact in the legal sector
• Award‑winning culture focused on inclusion, belonging, and work‑life balance

• Lead a team of Product Success Managers and mentor them in customer relationship management and strategic account planning
• Deliver customer success initiatives including co‑creating Customer Success Plans and conducting Executive Business Reviews
• Serve as a product expert at industry events and training sessions
• Collaborate with internal teams to enhance customer engagement strategies and drive measurable results
• Utilize technology tools to manage client information and financial forecasts accurately

• 3+ years of experience leading Customer Success teams, preferably in a SaaS environment
• Demonstrated ability to drive retention, adoption, and expansion with enterprise accounts
• Hands‑on experience with Gainsight, Gong, and Salesforce or similar platforms
• Strong executive presence with excellent communication and stakeholder management skills
• Bachelor's degree required; master's degree or J.D. is a plus

• Prior experience in the legal technology sector or working with legal professionals is highly preferred
• Functional/technical skills in GenAI systems and AI prompting engineering
• Proven track record of building high‑performing teams and fostering a customer‑centric culture

#Legal Technology #Customer Success #Career Opportunity #Competitive Pay #Work Life Balance

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