Account Supervisor

Company description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common.

We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at

We are seeking an Account Supervisor for a hybrid position in our Miami office (requires working onsite 3 days per week, with option to work from home 2 days per week).

The Account Supervisor plays a key role in supporting both day‑to‑day client communications and the successful execution of creative projects. This individual will independently lead tracks of work, while also supporting Account Leads on larger initiatives and processes—ensuring our creative delivery process is followed through to completion. You should be self‑directed, solution‑oriented, and confident in influencing team actions to meet both internal expectations and client satisfaction.

You will be expected to independently manage multiple work streams, maintain strong internal and external relationships, and contribute to high‑quality creative and strategic deliverables.

• Serve as the primary day‑to‑day contact across assigned projects, building strong rapport with client counterparts.
• Lead or support client meetings, briefings, and presentations, ensuring agendas, materials, and follow‑ups are well‑prepared and aligned to objectives.
• Review client deliverables for brand and strategic alignment, consistency, and completeness across all feedback rounds.
• Clearly and professionally articulate feedback, timelines, and deliverable expectations to internal teams.
• Manage multiple work streams ensuring deadlines are met and quality standards are upheld.
• Proactively identify and address smaller client issues or project escalations in collaboration with Delivery and Account Leadership.

• Partner closely with Delivery and Creative teams to ensure accurate tracking of deliverables, timelines, and progress updates.
• Coordinate internal communications such as status documents, meeting notes, and feedback summaries.
• Proactively bring in senior team members when additional support or escalation is needed.
• Drive momentum on assigned projects by ensuring accountability, clarity of roles, and timely execution.
• Informing/collaborating with the Media & Analytics team to inform of creative updates.

• Manage core client service processes for the account, including:
  • Creative talent rights and renewals tracking
  • Support the creative trafficking process; managing the handoff of creative assets to the media team and internal creative rotation documents
  • Transferring and organizing client feedback for internal use
• Maintain organizational systems that enable seamless collaboration and delivery across departments.

• 5+ years of experience including leading digital projects across multiple channels in a digital or advertising agency.
• Ability to solve problems independently and influence teams to achieve desired outcomes.
• Self‑starter who takes initiative to identify opportunity areas, offer solutions and act on them.
• High attention to detail and strong time management and organizational skills.
• Exceptional written and verbal communication skills.
• Flexible and adaptable to evolving situations and needs.
• Ability to build and nurture successful relationships with clients, internal teams, and other stakeholders.
• Microsoft Office experience (Excel, Outlook and PowerPoint).
• Experience or familiarity with Media and Media accounts is a plus.

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best‑in‑class wellness and…