Director of Analytics and Insights – Remote

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here you will find a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as we help advance health optimization on a global scale.

Optum Insight is seeking an experienced analytics expert to serve as the Director of Analytics & Insights of the Analytics Center of Excellence (ACOE). This role is responsible for leading global talent to deliver best‑in‑class insights to a rapidly expanding set of clients. The creation, optimization, and deployment of insights will require effective leadership of a diverse set of analytical talent including clinical analysts, operations experts, strategy analysts, and other healthcare domain experts.

• Improving and maintaining client satisfaction
• Partner with the managing director of the ACOE and client leaders to optimize the value of analytics within client organizations
• Create plans and accountability to ensure that analytical delivery teams are generating value for each partner organization, meeting expectations, and achieving stated goals
• Support the management of client satisfaction and NPS scores for all clients
• Seamlessly implement changes and updates in collaboration with onsite client teams
• Provide leadership for the ACOE analytics team that creates and maintains a framework for effective analytical delivery
• Deliver best‑in‑class insights & analytics
• Provide leadership for the analytics delivery teams to harness the value of talent and processes to deliver high‑quality analytics
• Identify areas of opportunity to deliver scalable analytics, including Optum‑built enrichments and machine learning models, across multiple client partners
• Channel diverse perspectives to craft elegant solutions to complex analytical challenges
• Continuously refine delivery techniques to push the boundaries of analytical effectiveness
• Expand efficiency & cost effectiveness
• Create efficient processes that move efforts toward automation and ensure that ACOE analytical delivery staff are working at top‑of‑license
• Promote standardization, documentation, scalability, and process enhancements to achieve quality and efficiency gains
• Deliver cross‑client optimization that creates economies of scale
• Creating an engaging culture
• Lead the hiring process for the analytical delivery team that expands the diversity of subject‑matter expertise, skills, knowledge, and talent needed to solve the ever‑changing analytical needs of client partners
• Roll out new quality processes and build the competencies for the analytical delivery in new or evolving client technology platforms
• Implement and facilitate an effective decision‑making framework that emphasizes agility, effectiveness, and engagement
• Support career pathing and professional development within the analytical delivery teams of the ACOE

• 8+ years of health system analytics professional experience (e.g., business intelligence, program / product management, healthcare operations, clinical optimization, data science, machine learning, artificial intelligence, and / or healthcare financial modeling)
• 5+ years of translating operational needs into actionable analytics using complex business logic, models, analytical methodologies, or algorithms to create new insights
• 3+ years of experience leading analytical delivery teams

• Advanced Certifications (preferably in analytics, analytical platforms, business, human organizational development, information systems, data science, machine learning, artificial intelligence, product development, Agile, project management, process improvement, or related areas)
• Depth of experience and proven track record creating and promoting analytics‑based decision making within healthcare organizations
• Experience and credibility interacting with analytics and technology leadership