Senior Infrastructure Engineer; Omnichannel; Remote from

Position: Senior Infrastructure Engineer (Omnichannel) (Remote from anywhere in CO)

Senior Infrastructure Engineer (Omnichannel) (Remote from anywhere in CO)

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Department Information

Together, we innovate for a stronger Colorado. The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. Our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first‑of‑their‑kind applications, and creating an inclusive, collaborative culture.

Description

of Job

Due to the State’s current hiring freeze, this position will not start employment until January 1, 2026, or after.

Are you a skilled Omnichannel Engineer adapting enterprise direction and architecture? As our new Senior Infrastructure Engineer, you will be the subject matter expert in the design, configuration, implementation, and installation of the state’s Omnichannel communication services. You will collaborate with stakeholders to create solutions that process multiple communications into a common support framework, drive continuous improvement, and assist in the review of new cloud‑based platforms.

Responsibilities

• Recommend new processes, procedures, and technology to increase productivity and efficiency
• Document high‑level design and procedures
• Analyze and develop functional specifications for new Omnichannel platform solutions or modifications
• Configure, administer, and deploy mission‑critical Omnichannel solutions, such as virtual call centers, chatbots, chat, and other integrations
• Provide technical guidance and solutions to technical problems

Minimum Qualifications

• 5 years of hands‑on technical experience servicing an Enterprise environment, in the specific area of Cloud Services
• AWS and/or Google Cloud Certification

Preferred Qualifications

• Additional certifications from Microsoft Azure, Cisco, VMware, or HP

Conditions Of Employment

• Must comply with screening procedures; background check and drug test may be required.
• Travel within Colorado may be required.
• Remote work must be performed within Colorado; relocation required.

Equal Opportunity & Accessibility

The State of Colorado complies with Colorado's Equal Pay for Equal Work Act. The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals and provides reasonable accommodations for individuals with disabilities.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Government Administration

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