Customer Success Manager; Legal AI Solutions

What to Consider

• Salary up to $169,000
• Opportunity for career advancement and growth within a leading AI solution provider
• Flexible work arrangements, including the option to work from anywhere for up to 8 weeks per year
• Comprehensive benefits package, including flexible vacation, mental health days, and tuition reimbursement
• Award-winning company culture focused on inclusion, belonging, and work-life balance
• Engage in social impact initiatives with paid volunteer days and pro-bono consulting opportunities

• Engage with senior executives to understand their business goals and provide strategic guidance
• Collaborate with customers to create success plans and design tailored workflows that deliver value
• Partner with customers to drive user adoption and ensure appropriate training
• Lead executive business reviews to capture value delivered and develop joint roadmaps for success
• Advocate for customer needs by sharing feedback with internal teams to influence product enhancements

• Formal legal education (JD) or substantial experience working with legal technology or legal professionals
• Minimum of 5 years of experience in Customer Success, Consulting, Account Management, or a related role
• Familiarity with legal technology or AI-driven platforms and a willingness to stay updated on advancements
• Strong interpersonal and communication skills with a proven ability to build trusted relationships
• Proactive customer-centric mindset focused on delivering measurable outcomes

• Experience working with leading legal tech consulting organizations or SaaS firms
• Proven ability to collaborate cross-functionally with Sales, Product, Marketing, and Support teams
• Curiosity and adaptability regarding technology and AI developments in the legal field

#Legal Technology #Customer Success #Career Growth #Flexible Work #Social Impact

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