Linux Desktop & Devices Support Engineer

Overview

Canonical is a leading provider of open source software and operating systems to enterprises and technology markets. Our platform, Ubuntu, powers breakthrough enterprise initiatives in public cloud, data science, AI, engineering innovation, and IoT. We have 1100+ colleagues in 75+ countries and embrace a globally remote working model with periodic in-person team sprints.

Linux Engineer/Administrator dedicated to Customer Success. You will support technical needs of customers leveraging Ubuntu and open‑source products across Desktop and Server environments.

• Investigate and resolve customer issues through research and escalation.
• Work on complex problems related to Canonical’s portfolio of products.
• Own support cases to meet Service Level Agreements and achieve high customer satisfaction.
• Engage customers via phone, ticketing system, and remote sessions.
• Participate in a regular weekend working rotation.
• Contribute to and maintain knowledge base articles.
• Understand Ubuntu development processes to set realistic expectations.

• Professional written and spoken English with excellent presentation skills.
• Exceptional academic record from high school and university.
• Undergraduate degree in a technical subject or a compelling narrative of an alternative path.
• Track record of exceeding expectations and delivering outstanding results.
• Experience with Linux troubleshooting (log collection, stack traces, configuration editing).
• Experience integrating Linux with other environments (authentication, directory services, network file systems).
• Ability to navigate stack traces and logs and advise on next steps.
• Solid understanding of OS and application bugs and escalation thresholds.
• Quick learner, adaptable to change, and adept at handling pressure in a customer‑facing role.
• Programming fundamentals in any language.
• Availability to travel internationally twice a year for company events up to two weeks.
• Extensive customer support experience prioritising customer needs and communication.

• Distributed work environment with twice‑yearly in‑person team sprints.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review and performance‑driven bonus or commission.
• Recognition rewards and annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Programme.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long‑haul company events.

Canonical is a pioneering tech firm leading the global shift to open source. We publish Ubuntu, an essential open‑source project and platform for AI, IoT, and cloud. We recruit globally and set a high standard of excellence.

Canonical is an equal opportunity employer. We foster a workplace free from discrimination and welcome applicants of all identities, ensuring fair consideration for every application.

Entry level

Full‑time

Information Technology

Software Development