Customer Success Manager; Legal AI Solutions

Why consider this job opportunity

• Salary up to $169,000
• Flexible work arrangements, including the ability to work remotely from any US location for up to 8 weeks per year
• Comprehensive benefits package, including flexible vacation, mental health days, retirement savings, and tuition reimbursement
• Opportunities for career development and growth through continuous learning and skills advancement programs
• Commitment to social impact with paid volunteer days and initiatives for community involvement
• Recognition for a culture of inclusion, belonging, and work-life balance

• Engage with customers to understand their business goals and provide strategic guidance as a trusted advisor
• Develop and implement customer success plans to maximize value from legal AI solutions
• Collaborate with customers to design tailored workflows that address specific business challenges
• Lead executive business reviews to capture value delivered and create joint roadmaps for success
• Proactively address customer needs to enhance retention, satisfaction, and identify opportunities for expansion

• Formal legal education (JD) or significant experience working with legal technology or legal professionals
• Minimum of 5 years of experience in Customer Success, Consulting, Account Management, or related roles within legal tech or SaaS firms
• Strong interpersonal and communication skills with the ability to build trusted relationships
• Familiarity with legal technology or AI-driven platforms and a willingness to stay updated on advancements
• Proactive problem-solving approach focused on delivering measurable outcomes and ensuring customer satisfaction

• Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals
• Curiosity about technology and AI developments in the legal field

#Legal Tech #Customer Success #Remote Work #Career Growth #Inclusive Culture

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