Remote CX Incident & Bug Analyst

A technology company in Nashville seeks an Analyst for CX Incident Response to ensure smooth customer experiences. Candidates should possess a minimum of 2 years in incident management and demonstrate exceptional communication skills. Responsibilities include managing the CX team’s daily operations and serving as a point of escalation for critical issues. A passion for customer service and the ability to work within a dynamic team are crucial.

The company supports in-person collaboration with remote flexibility.
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