Network Operations Engineer

Description

The Network Operations Engineer is responsible for supporting and safeguarding the financial services network infrastructure. This role involves monitoring Service Now queues, responding to incidents, reviewing network performance, and recommending improvements. The engineer will maintain and deploy network equipment (Cisco, Meraki, Palo Alto, Arista), update network diagrams, create knowledge base articles, and review firewall rules. Additional responsibilities include troubleshooting, implementing network solutions, and collaborating with other IT teams to ensure optimal network performance and security.

Work hours:

8am-5pm EST. Work collaboratively in a highly matrixed organization with other IT teams (Development, Service Desk, Infrastructure, Applications) to support staff and remediate any issues that arise. Participate in internal IT projects within the department and contribute to larger project teams. Obtain and maintain modern, industry-standard network engineering certifications as needed.

• (20%) Maintain Cisco, Meraki, Palo Alto, Arista, and other manufacturers’ equipment across multiple geographies, facilities, and data centers.
• (10%) Deploy new network solutions, decommission obsolete network devices, troubleshoot existing network issues, and support other IT groups with specific network‑related tasks. This includes helping to install new devices and implement mandated changes and guidelines.
• (10%) Understand and update network diagrams using Microsoft Visio.
• (5%) Resolve technical issues of moderate scope, apply security updates, assess network and device performance for purposes of satisfying internal and external audits. Provide general incident response for internal users and routine status reports and updates.
• (15%) Respond to Level 2 support tickets and provide timely support to other IT groups.
• (15%) Work with new hardware and software technologies and be able to understand and learn these technologies as needed or as directed by the manager.
• (5%) Support and protect a mix of high‑traffic cloud‑based (IaaS), onsite and remote VPN infrastructures. Review and provide recommendations on design interaction diagrams, system functionality changes, packet modeling, data flow, and interface specifications.
• (15%) Contribute to knowledge management standards and knowledge base articles used to document current and future systems.

• Infrastructure, routing and switching
• Palo Alto Panorama
• Arista CVP

• Solar Winds for monitoring
• Microsoft Visio for network diagrams
• Service Now for incident management

• VPN and cloud‑based infrastructures
• Network security and compliance (PCI)
• SD‑WAN and automation concepts

• High School Diploma or GED
• CCNA, PCNSA, Arista ACE (or commitment to obtain within 12‑24 months)
• 2+ years of experience in enterprise network engineering

• 4+ years of experience in enterprise environments
• Exposure to multiple platforms (Cisco, Palo Alto, Arista, Citrix Netscaler, F5)
• Familiarity with ITIL or Service Now

Intermediate Level

Contract position based out of Plano, TX.

The pay range for this position is $55.00 – $60.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Benefits available for this temporary role may include:
Medical, dental & vision;
Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available;
Life Insurance (Voluntary Life & AD&D for the employee and dependents);
Short and long‑term disability;
Health Spending Account (HSA);
Transportation benefits;
Employee Assistance Program;
Time Off/Leave (PTO, Vacation or Sick Leave).

This is a fully remote position.

This position is anticipated to close on Dec 22, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.