AI Architect - Presales

AI Architect – Genesys

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale.

The Genesys AI Architect is a critical connector between Genesys AI product management and customer‑facing teams, enabling the field organization with the expertise, assets, and guidance required to position and deliver Genesys AI solutions – including Agentic Virtual Agents and Copilot – effectively. The role drives ACV growth by engaging in sales cycles with strategic technical leadership and differentiated AI expertise.

• Leverage expert‑level knowledge of Genesys AI capabilities—including predictive AI, Agentic Virtual Agents, and Copilot—to articulate and demonstrate product value to customers and prospects.
• Design and rapidly prototype innovative AI use cases, accelerators, and solution patterns that highlight the differentiated value of Genesys AI.
• Support pre‑sales activities such as presenting the Genesys AI vision, technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments.
• Provide technical feedback and strategic insights to Product Management on AI product design, implementation considerations, and customer‑driven enhancements.
• Develop engaging technical assets, deep‑dive demonstrations, workshops, and other content to support and enable Genesys and partner field teams.
• Influence CIO/CTO‑level stakeholders and position Genesys – particularly its AI and Agentic Virtual Agent capabilities – as integral to an organization’s broader IT and transformation strategy.

• Intellectual curiosity and passion for rapidly learning in an evolving field, actively tracking the AI landscape to anticipate disruptions and identify business opportunities.
• Hands‑on experience with modern AI technologies, including ML, NLU/NLP, LLMs, and advanced prompt engineering techniques.
• Strong ability to create, deliver, and adapt compelling technical demonstrations and presentations that clearly articulate AI integration points and business impact.
• Demonstrated success partnering with sales teams to understand customer challenges and provide AI‑focused technical solutioning.
• Expertise in integrating Genesys AI solutions with customer technology ecosystems and the broader Genesys Cloud platform.
• Ability to identify opportunities for process optimization and recommend AI‑driven solutions that enhance customer outcomes and operational efficiency.
• Strong understanding of Genesys architecture components—including A2A, MCP, and related platform services—and how they interact with AI and Agentic Virtual Agent capabilities.
• Proven ability to influence CIO/CTO decision‑makers.

Base salary range: $ – $. Actual salary may vary based on experience, qualifications, and location. The role may also be eligible for commission or performance‑based bonus opportunities.

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and remote work opportunities
• Development and career growth opportunities
• Open Time Off plus 10 paid holidays
• 401(k) matching program
• Adoption assistance
• Fertility treatments

Genesys is an equal‑opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.