Systems Engineer Intermediate

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Student Life Technology Solutions (SLTS) enhances the student experience by collaborating with Student Life and campus partners to deliver innovative and creative technology solutions. Student Life Technology Solutions prioritizes building strong partnerships with Student Life units, gaining a deep understanding of their unique needs, and delivering tailored solutions. Whenever feasible, the team also pursues opportunities to streamline services and achieve efficiencies across units.

Functional area

s of SLTS include Operations and Infrastructure, Web and Applications, Project Management, and Business Intelligence.

University Health and Counseling (UHC) promotes and protects the health and wellness of students and the broader campus community in order to enable individuals to better achieve their educational and personal goals.

The Testing Accommodation Centers offers a supportive environment for students approved for accommodations through Services for Students with Disabilities (SSD), enabling them to take academic exams in conditions that closely replicate the in-class testing experience.

The Desktop Support Specialist Intermediate reports to the Lead Systems Engineer in SLTS and helps provide production support for the IT infrastructure, operations, networking, and hardware of the University Health and Counseling unit (UHC) and the Student Life Testing Accommodations Centers (TAC). The position provides support for these complex computing environments in the areas of hardware, software, and networking. This position will split its effort between UHC (50%) and the TAC (50%).

This includes specialty/department‑specific hardware and software applications, custom and vendor‑supplied computers and profiles, and custom one‑off needs and configurations. This position reports to the SLTS Systems Engineer Supervisor and works closely with shared service providers and vendors to support the technology requirements of units serving our students. A wide‑ranging technical background, along with a strong interest and ability to learn new systems and emerging technologies, are essential for success in this role.

This role is a hybrid position, with the majority of work performed onsite and some opportunities for remote work. The position will report administratively to the SLTS Operations Manager and will focus primarily on supporting UHC/TAC.

• Under the guidance of the SLTS Systems Engineer Supervisor
• Provide technical support and service restoration for the daily operations of UHC in a complex, distributed computing environment, potentially including participation in early morning or after‑hours support.
• Help plan and perform a broad range of IT, A/V, and specialty/department‑specific hardware installations and troubleshooting, configuration, and support services. Work assignments include issues involving multiple components and integration of those components (e.g., Mi Workspace‑imaged computers, enterprise applications, UHC‑specific profiles, UHC‑specific applications, UHC firewalls), as well as requiring proficiency with the bundled service offerings (e.g., networking, security, Active Directory).
• Participate in project implementations, including equipment upgrades, planning, testing, deployment of new technologies, and integration with backend applications, hardware, and unit services.
• Support and troubleshoot UHC specialty/department‑specific equipment (Lab, Radiology, Pharmacy, and Eye Care), networking, and security.
• Collaborate with team members, support unit partners, and shared service providers (ITS), and contribute to efforts to develop, design, implement, and continuously improve systems.
• Help plan and assist with equipment purchasing, coordination, and scheduling of vendors and maintenance providers.
• Demonst…