Customer Success Representative

Join to apply for the Customer Success Representative role at gWorks.

$17.00/yr - $22.00/yr

At gWorks, we help local governments lead with confidence and serve their communities more effectively. From financial accounting and utility billing to GIS, asset management, and citizen engagement, our cloud-based tools make complex systems simple — and our people make the difference.

As a Client Services Representative, you’ll play a vital role in helping our clients succeed with our financial software products. You’ll be the front line of support — solving problems, answering questions, and delivering a great experience every step of the way. You’ll also coach and train clients, helping them grow more confident and independent in their use of our software.

This role is ideal for someone who loves helping others, thrives in a fast-paced environment, and takes pride in delivering real value with every interaction.

This role is based in Omaha, Nebraska, and follows a hybrid model once onboarding is complete. The first 30–60 days will be onsite in Omaha, five days a week, with hands-on training, shadowing, and foundational development. Post-onboarding, the role transitions to a hybrid model with remote work flexibility and in-office collaboration on Tuesdays and Thursdays.

• Hourly Rate: $17–$22/hour based on experience and qualifications
• Health, dental, and vision benefits
• 401(k) with company match
• Generous PTO and company holidays
• A collaborative team environment where your voice and impact matter

Candidates don’t have to meet every requirement to apply. If this role excites you and you think you’d be a great fit, we’d love to hear from you.

gWorks is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.