Remote Licensed Property & Casualty Insurance Agent

Overview

Remote Licensed Property & Casualty Insurance Agent role available s position is remote, full-time, with training and benefits.

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managerial for resolution as needed.
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem-solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
• State or Federal work experience.

• Must be authorized to work in the country where the job is based.
• Willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security results.
• Willing to submit to drug screening. Job offers are contingent on drug screening results.

• Paid Time Off (PTO) and paid holidays.
• Incentives & Rewards with daily, weekly, and monthly contests.
• Health Benefits:
  
  medical, dental, and vision options after eligibility periods.
• Retirement Savings options where available.
• Disability Insurance, Life Insurance, and Supplemental Insurance options.
• Career Growth with focus on internal promotions.
• Paid Training and a collaborative work environment.
• Casual Dress Code.

Remote work; full-time position; compensation is based on experience.

At MCI, we are an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need. Reasonable accommodations available upon request in accordance with applicable laws.