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Salesforce Service Cloud Specialist
Remote / Online - Candidates ideally in
Rock Hill, York County, South Carolina, 29732, USA
Listed on 2026-01-01
Rock Hill, York County, South Carolina, 29732, USA
Listing for:
Concentrix
Remote/Work from Home
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
Cloud Computing, IT Consultant
Job Description & How to Apply Below
Employer Industry: Technology and Services
Why consider this job opportunity:- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere in Mexico
- Access to cutting-edge technology and innovative solutions
- Be part of a recognized "World's Best Workplaces" and "Best Company Culture"
- Engage in a collaborative work environment focused on delivering exceptional customer experiences
- Competitive salary with comprehensive benefits package
- Administer Salesforce Service Cloud environments with a focus on operational efficiency and user management
- Configure Omni-Channel routing, assignment rules, and automations for improved case responsiveness
- Utilize SOQL for efficient data querying and manage data modeling and migration best practices
- Create and maintain technical documentation, change sets, and architecture flows
- Configure and deploy experience cloud sites, enhancing user engagement and service delivery
- 4–6 years of hands‑on experience administering Salesforce Service Cloud with large-scale environments
- Deep understanding of Salesforce CRM architecture, data security models, and declarative tools
- Proficiency in SOQL and experience with data modeling and management
- Familiarity with configuring Service Cloud Voice call centers using various platforms
- Certifications:
Advanced Administrator, Salesforce Certified Service Cloud Consultant, and others as specified
- Hands‑on experience building and deploying AI Voice and Agentforce agents
- Familiarity with Dev Ops practices and Agile methodologies
- Experience with Salesforce deployment tools such as Devops Center and Copado
#Technology #Salesforce #Remote Work #Career Growth #Customer Experience
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