Remote Technical Support

Who We Are

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.

You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.

You'll be the go‑to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world‑class support that exceeds customer expectations.

As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.

You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem.

If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.

Your Future at Kyndryl:
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level.

With Kyndryl, the sky's the limit.

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

We are seeking a technical support for hardware, software products, and systems. Responsibilities may include:

• Remote troubleshooting and analysis assistance for installation (or reinstallation), usage, and configuration questions.
• Isolating problems and identifying problem sources.
• Reviewing diagnostic information to assist in determining the root cause.
• Identifying known defects and applying fixes to resolve issues.

• 0–3 years of experience in Customer Service or Technical Support (first‑level support).
• Ability to work collaboratively in a team environment and participate in Agile ceremonies (sprints, backlog reviews, stand‑ups).
• Strong analytical and critical‑thinking skills.
• Proactivity in proposing improvement and automation initiatives.

• Experience with automation/scripting and repetitive task optimization.
• Basic knowledge of new IT technologies.
• Studies in Systems Engineering, Computer Science, or related fields, preferably in the final years of university.
• English proficiency (reading and conversational) is desirable.

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