Global IT – Manager, Collaboration Services; Hybrid – Houston or Dallas, TX

Company Description

Work with Us. Change the World. At AECOM, we’re delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world’s trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be h accelerating infrastructure investment worldwide, our services are in great demand.

We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We’re one global team driven by our common purpose to deliver a better world.

Join us.

This is a Manager, Collaboration Services role with responsibility and accountability for the Collaboration services provided in AECOM as part of the digital transformation efforts and implementing multiple IT project initiatives. The primary role is to serve as a solutions expert; to analyze and solve collaboration problems, validate and implement cost-effective solutions, and provide support for the efficient daily operations. This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based in either Dallas or Houston, TX.

• Technical lead in complex global collaboration projects. Ensure solution is consistent with AECOM standards
• Collaboration technologies today include Email (M365), Conferencing (M365), Data sharing (M365), Video Conferencing (Cisco and Microsoft), Voice/Telecommunication (Cisco and Microsoft), AV (multiple) and other collaboration solutions for remote work flexibility
• Work closely with AECOM’s outsource partner(s) and PMO teams to ensure execution of the projects is going to plan
• Analyze business challenges and recommend practical technical solutions that meet objectives of time and budget
• Collaborate with other team members in the Infrastructure team to develop long term enterprise infrastructure strategy
• Work closely with our Digital, Business and Corporate team(s) to ensure Collaboration solutions are developed for the different use cases and regional needs
• Work closely with the Business Relationship Managers (BRMs) to ensure solutions are meeting business objectives and to resolve any day-to-day operational issues
• Assist the business leadership to manage Executive townhalls, Earnings and Investor calls
• Collaborate with AECOM’s outsource partner to identify solutions for any long standing collaboration and infrastructure “problems”
• Work closely with Corporate Communications to assist with User communications and change management
• Manage issues, risks, and changes using appropriate and agreed upon processes and tools established within the AECOM PMO.
• Communicate status on projects and issues to AECOM leadership as established.

Minimum Requirements:

• Bachelor’s degree in Computer Science, or a related discipline plus at least 8 years of relevant experience in an IT infrastructure based role or demonstrated equivalency of experience and/or education
• M365 experience
• Demonstrated proficiency in multiple infrastructure streams – server, storage, backups, voice and network
• Understanding of basic information security protocols.
• Demonstrated proficiency in use of project planning tools (MS Project, Smartsheet etc.)
• Experience leading large enterprise projects
• Proven leadership experience with the ability to mentor/coach team in senior or lead capacity.

• Cloud experience a bonus, moving technologies to the cloud.
• Advanced technical degree or related certifications
• Experience with collaboration services such as A/V, video conferencing, whiteboarding (such as Miro), Secure Share (such as Forta Go Anywhere), etc.

• Proven ability to effectively manage multiple tasks at various stages of completion.
• Strong facilitation skills;…