Customer Success

Customer Success / Full Time Employee / Remote

Customer Success Manager - Industrial

We are looking for a Customer Success Manager to own relationships with our high-impact Industrial enterprise customers. This role requires a self-starter who is driven to create value at scale and can align with executives while mastering technical details. The ideal candidate understands the complexities of IT and OT environments in the Industrial space and can translate that into measurable business outcomes.

As a growing organization and becoming an OT Cyber Security leader, Customer Success is vital to our long-term strategy. This is a remote position in the Americas (EST/CST preferred).

You should also embody our core values:
People First, Customer Obsession, Strive for Excellence, and Integrity.

About Claroty:

Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world’s largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60.

As a Customer Success Manager, Your impact will be:

• Create and cultivate deep and meaningful relationships with our top customers and build their loyalty towards Claroty, from the onboarding stage, and throughout the customer journey.
• Get the customers' feedback and represent their voice within the organization to improve our products and address customers' business needs.
• Take accountability for the success of Claroty's customers, their satisfaction, and the value they get from our products by taking their perspective and business needs as a priority.
• Communicate effectively within the Customer Care team and across other departments such as Support, Marketing, and Product Management.
• Share responsibility with the sales team for renewals and upsells, identifying and supporting expansion opportunities.
• Enhance and deliver a value journey to the customer, enabling their adoption and optimizing their use of Claroty products.
• Communicate new product features and services to customers and provide feedback to the business.

What do you need to succeed in this role?

• Proven track record of 4+ years of experience as a Customer Success Manager or/and Technical account manager in a successful and fast-growing B2B organization.
• Experience in managing large, complex customers at scale in IT/OT environments.
• Ability to effectively translate complex technical details into clear, non-technical business strategy for executive stakeholders.
• Customer-centric mindset, with the ability to identify key champions and potential areas of expansion.
• Self-learner and self-starter, able to become a product expert and customer advocate.
• Excellent communication and presentation skills, online and in-person.
• Highly organized with strong attention to details.
• Ability to travel (25%).
• Bilingual Spanish or Portuguese candidates are a plus.

Why Claroty? Our Culture and Benefits:

• As a Great Place to Work® certified company, we take pride in the culture we’ve built together—one rooted in camaraderie, credibility, fairness, and respect.
• Claroty is a people first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes, committed to fostering a diverse and inclusive space.
• Stability, we demonstrate continued growth over the past few…