Information Technology Trainee; PSIT

Position: Information Technology Trainee (PSIT)

Please Note: a candidate may be required to successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, and a drug use history to be considered for this position.

With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.

The Information Technology Department is seeking a technically proficient and customer-focused IT Trainee. This position is responsible for ensuring smooth daily operations which includes serving as the first point of contact for troubleshooting hardware, software, and network issues, while also contributing to the routine maintenance and upgrade of systems.



Key Responsibilities

• Respond promptly to service requests by diagnosing and resolving issues related to computer systems, software applications, network connectivity, and peripheral devices
• Provide system maintenance
• Install, configure, and upgrade computers, software, hardware, and network equipment. Regularly perform system checks and preventative maintenance to avoid downtime
• Log and document all support requests and resolutions, ensuring clear communication and follow-up for recurring issues
• Assist with onboarding & training including new user account setups and providing training for employees on software, security protocols, and new hardware devices
• Support collaboration and process improvement
• Work closely with IT team members and other departments to implement best practices, streamline processes, and introduce new technologies that enhance productivity and security

IDEAL CANDIDATE STATEMENT

Skills

The ideal candidate will be knowledgeable in computer systems and networks and thrive on helping people solve problems. The ideal candidate will possess technical expertise and interpersonal skills necessary to translate IT issues into clear, actionable solutions for colleagues across all levels of the organization. Additionally, the ideal candidate will have the experience, skills, and abilities below:

• Familiarity with troubleshooting hardware, software, and networking issues
• Problem solving and analytical skills
• A mindset that enables quick diagnosis and effective resolution of technical problems
• Experience in implementing long-term solutions and preventive measures, rather than temporary fixes
• Organizational and collaboration skills
• Strong documentation capabilities including tracking issues and maintaining comprehensive support records
• Effective in team environments ensuring cross-functional alignment
• Proactive attitude toward keeping up with emerging technologies, trends, and best practices
• Willingness to learn and adapt, contributing to ongoing process improvement
• Industry-recognized certifications (e.g., CompTIA A+, CCNA, Microsoft Certified) are desired

Under supervision, to learn and perform a variety of technical and analytical duties in any one of the following areas: application development, customer support, network administration, and/or systems programming.

DISTINGUISHING CHARACTERISTICS

This is a trainee classification generally one year in duration for initial entry into a career path leading to one of six information technology analyst specialty areas:
Programmer, IT Support Specialist, Department Systems Specialist, Application Developer, GIS Specialist. Incumbents receive training and perform routine tasks relative to the assignment for which they are training. Work is performed within established policy and procedure guidelines and under close supervision. As skills increase, less supervision is received.

Positions allocated to the journey level in any of the specialty fields may be temporarily underfilled at the trainee level. After demonstrating the ability to learn and perform the duties, qualified job incumbents may move to successively higher levels. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class.

SUPERVISION RECEIVED AND EXERCISED

Immediate supervision is provided by higher-level staff.

Seniority level

• Seniority level Internship

Employment type

• Employment type
  
  Full-time

Job function

• Job function
  
  Information Technology
• Industries Government Administration

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