Application Support Analyst; Deposits

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At Jack Henry, we’re more than a technology company – we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people‑inspired innovation, empowering institutions to deliver seamless, secure, and human‑centered experiences.

This is a remote position. Candidates must live within approximately a 70‑mile radius of our office locations in Allen, TX;
Birmingham, AL;
Cedar Falls, IA;
Charlotte, NC;
Lenexa, KS;
Louisville, KY;
Springfield, MO; or Monett, MO.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (e.g., H‑1B, STEM OPT).

All positions, regardless of location, may require an onsite interview or in‑person onboarding to verify your identity.

• Implementation, design, and training of the Deposit Operations Software Application.
• Consulting with banking clients to design parameter sets, assist with data conversion validation, and train on Deposit Operations applications.
• Communicate with other application analysts and programmers to analyze and audit transactions flowing through core systems.
• Travel with a conversion team to customer sites for software setup, training, conversion, and implementations.
• Analyze customers’ existing products/processes and map the system to the Jack Henry product.
• Prepare customers for installation, guide them through the process, and provide post‑installation training or support.
• Oversee system setup for customers (parameter set‑up, job files, etc.) to ensure business processes run on the new software.
• Provide software support/guidance by answering questions on function, features, and usage of software products at the customer site or remotely.
• Communicate customers’ needs/expectations with programmers, team members, and leaders.
• Maintain effective communication with customers throughout the entire project.
• Identify and maintain customer issues, ensuring proper resolution and forwarding to appropriate personnel.
• Prepare training materials and documentation for customers and internal users.
• May perform other duties as assigned.

• Minimum of 18 months working in a financial institution with deposit applications (teller, new accounts, back office, etc.).
• Ability to travel 50‑60% for software implementations; travel expenses are covered. Expect 1‑2 trips per month, each lasting 6‑9 days.
• Willingness to work extended hours, including nights and weekends, when needed.

• Silverlake or 20/20 experience.
• Bachelor’s degree in Finance or Accounting.

If you got this far, we hope you’re feeling excited about this opportunity. Even if you don’t meet every requirement, we encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline; it’s the foundation of our culture. We recognize that our associates are the key to our success and are deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive personally and professionally.

We’re also leading the way in technology modernization, helping institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration.

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values – they’re how we operate.

Visit our Corporate Sustainability site to learn more about our culture and commitment.

Associate

Full‑time

Analyst, Customer Service, and Project Management – Financial Services and Banking

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