Support Associate, IT​/Tech

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Certif

ID is dedicated to protecting the real‑estate, financial, and technology sectors from wire fraud. We provide a secure platform that verifies parties’ identities, authenticates wire‑transfer instructions, and detects potential fraud attempts, ensuring every transaction is conducted with confidence and peace of mind.

As a Support Associate, you will play a crucial role in maintaining data accuracy and supporting our verification products. Your work will help ensure smooth, reliable customer outcomes and support the fraud‑prevention process behind the scenes.

• Meticulously examine data from various sources to ensure accuracy and completeness.
• Identify and correct data errors and inconsistencies.
• Research and verify missing information to ensure data completeness.
• Conduct outreach to confirm business information as part of our verification processes (approx. 35 calls/day).
• Follow established data entry procedures and guidelines to maintain a high level of accuracy and efficiency.
• Ensure timely and accurate completion of verification tasks that support customer workflows.
• Document verification steps and escalate issues when appropriate.
• Help to create guides and training materials for customers on our products.
• Assist with ordering and receiving documentation from lenders and other sources.
• Maintain confidentiality and security of sensitive information.

• Clerical office skills, including computer skills and data entry, are preferred.
• Strong communication and interpersonal skills with a customer‑first mindset.
• Detail‑oriented with strong investigative skills.
• Reliable with a positive and professional attitude and strong work ethic.
• Ability to learn and navigate multiple systems and portals.
• Adaptability to handle changes in procedures and software systems.
• Ability to prioritize, ask questions when appropriate, and exercise good judgment.
• Strong organizational skills with an ability to manage time and resources effectively.
• Comfort with both customer‑facing responsibilities and internal data integrity work.
• A curiosity to take on new challenges and help build new processes.

• Flexible vacation.
• 12 company‑paid holidays.
• 10 paid sick days.
• No work on your birthday.
• Health, dental, and vision insurance (including a $0 option).
• 401(k) with matching and no waiting period.
• Equity.
• Life insurance.
• Generous parental paid leave.
• Wellness reimbursement of $300/year.
• Remote worker reimbursement of $300/year.
• Professional development reimbursement.
• Competitive pay.
• An award‑winning culture.

Change doesn’t happen overnight. We PROGRESS collectively and individually as we grow, abiding by our core values:
Protect the Customer, Raise the Bar, Operate with Urgency, Grow with Grit, Ride the Wave, Enthusiasm Spreads, Stay Connected, Send It.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: Grand Rapids, MI
Salary: $60,000.00-$75,000.00 (Full‑time)