SmartCare Advisor - Dayforce HCM Post
Saint Petersburg, Pinellas County, Florida, 33739, USA
Listed on 2026-01-01
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IT/Tech
Technical Support, HelpDesk/Support
Smart Care Advisor - Dayforce HCM Post-Live Support
Join to apply for the Smart Care Advisor - Dayforce HCM Post-Live Support role at Align HCM
The Smart Care Advisor is responsible for the overall post-live partnership with the client, ensuring proactive Dayforce and other HCM system maintenance including WFM optimization, client communication and support. This role is designed for a creative, collaborative, Dayforce-savvy professional who excels at guiding WFM solutions and communicating effectively with a variety of stakeholders.
What You’ll Do- Configure and update the Dayforce WFM function, including troubleshooting post go-live issues.
- Monitor and analyze HCM system performance and process flows for optimal efficiency.
- Share knowledge with internal teams and external clients through training and collaboration.
- Manage client inquiries by providing timely triage, escalation, and resolution.
- Lead client meetings to uncover process gaps and recommend improvements.
- Build strong, trusted relationships with clients while ensuring their needs are met.
- Create and deliver professional resources, such as templates, forms, and communications.
- Provide accurate, friendly, and professional support to enhance client satisfaction.
- Guide consultative discussions on business processes, best practices, and technical solutions.
- Stay current on system functionality, upgrades, compliance changes, and HCM best practices.
- Collaborate with your team in a positive, innovative, and customer-focused environment.
- Participate in quarterly client “lunch and learn” sessions.
- Deliver at least one team training session each year.
Align HCM has been named as one of the Top New Growth Companies and has a Five Star Consulting Partner rating from Raven Intel.
Why Align?Align HCM provides professional development, ongoing training, and benefits to our outstanding remote team:
- Performance Bonus
- Medical, Dental, Vision
- Life Insurance & Disability Coverages
- Health Savings Account
- 401k Match Program
- Unlimited Vacation Time
- Paid Training
- Monthly Home Office Stipend
- Annual In-Person Event:
Alignapalooza!
Sorry, visa sponsorship is not available.
Align HCM is an Equal Opportunity Employer.
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