Senior Product Manager, Artificial Intelligence

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This range is provided by NYC Health + Hospitals. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr – $/yr

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post‑acute care/long‑term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person‑centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Purpose of Functional Assignment
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Under the oversight of Artificial Intelligence Department leadership, the Senior Product Manager, Artificial Intelligence is responsible for defining, developing, and launching innovative AI/ML‑powered products and features to improve healthcare delivery, patient care, and operational efficiencies. The position bridges the gap between complex healthcare needs and advanced AI/ML capabilities, working closely with clinical experts, data scientists, engineers and designers.

• Identifies and prioritizes high‑impact use cases for AI/ML applications and initiatives across clinical, operational, and administrative functions and service lines.
• Conducts market research and gathers insights from clinical, executive and administrative teams to identify unmet enterprise needs and opportunities.
• Develops and maintains high‑impact roadmaps for AI/ML solutions that drive to pre‑defined hard and soft Return on Investment (ROI) for investing in AI/ML products.
• Owns the end‑to‑end product lifecycle for AI/ML products, from ideation and discovery to development, launch, iteration, and maintenance.
• Defines detailed product requirements, user stories, and acceptance criteria for AI/ML models and their integration into clinical or administrative workflows.
• Manages product backlogs, prioritizes features, and makes data‑driven decisions on product roadmap.
• Works closely with engineering, data science, design, and business teams to translate requirements into tangible products.
• Acts as the primary liaison between technical teams and non‑technical stakeholders.
• Communicates complex technical concepts to diverse audiences and articulates AI/ML product value propositions to both technical and non‑technical partners.
• Establishes and maintains strong collaborative relationships across cross‑functional teams to advance AI/ML initiatives and ensure organizational alignment.
• Partners with data science and engineering teams to evaluate feasibility and potential impact of proposed AI/ML approaches for assigned products.
• Advocates for responsible AI development and deployment by understanding the ethical implications of AI in healthcare.
• Designs and implements evaluation strategies for AI/ML models including online, offline and human‑in‑the‑loop approaches.
• Applies deep understanding of the healthcare landscape, including clinical workflows, regulatory requirements, interoperability standards, and data privacy considerations to administer the implementation of AI/ML products.
• Defines key performance indicators (KPIs) and metrics for AI/ML products and monitors their performance pre‑and post‑deployment.
• Analyzes product usage, models performance, and user feedback to identify areas for improvement and guides future iterations.
• Drives continuous improvement through user research and data analysis.
• Performs other related duties, as assigned.

• Bachelor’s Degree from an accredited college or university in Healthcare…