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Job Description & How to Apply Below
Key Responsibilities
- Provide second-level technical support for desktop/laptop hardware, software, and peripherals
- Diagnose and resolve advanced technical issues escalated from the L1 support team
- Install, configure, and maintain operating systems, software applications, and system updates
- Perform root cause analysis to identify recurring technical problems and develop solutions
- Excellent in troubleshooting break/fix issues of Windows and Mac computers
- Assist with network connectivity issues, including LAN/WAN, Wi‑Fi, and VPN
- Collaborate with IT team members on projects, upgrades, and implementations
- Maintain accurate records of work performed, issues, and resolutions using the company’s ticketing system
- Provide remote support and troubleshooting for users working from home or in the field
- Train and mentor junior support technicians as needed
- Ensure compliance with IT policies, security protocols, and best practices
- Perform routine maintenance and inspections to ensure optimal performance of equipment
- Build and maintain strong relationships with end users and ensure user satisfaction
Associate
Employment TypeContract
Job Function- Information Technology
- IT Services and IT Consulting
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