IAM Engineer - Operations; Remote

Overview

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward.

We’re a mission-driven company that values flexibility and autonomy to own careers. We’re always looking to add talented Crowd Strikers who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other.

About the Role:

We’re seeking a detail-oriented IAM Engineer-Operations to help maintain and optimize our IAM/IGA platform infrastructure. The ideal candidate will be responsible for day-to-day operational support including monitoring system health, troubleshooting technical issues, and managing incident response — while ensuring compliance with security policies, regulations, and operational needs. This person will help optimize access management processes across the organization as well.

What You’ll Do:

• Monitor platform performance and identify potential issues before they impact operations.
• Investigate and resolve technical problems through systematic troubleshooting.
• Manage and prioritize support tickets according to severity and business impact.
• Provide clear documentation and status updates on resolved issues.
• Escalate complex problems to appropriate teams while maintaining accountability.
• Generate and analyze performance reports to identify trends and improvement opportunities.
• Collaborate with cross-functional teams to ensure platform stability and reliability.
• Streamline IAM processes through automation and advanced technologies.
• Enforce IAM policies, standards, and controls to address related threats and vulnerabilities.
• Collaborate with senior leadership to evaluate and recommend IAM best practices for enterprise security strategies.
• Stay current with industry trends and emerging technologies to recommend enhancements.
• Collaborate with internal teams to assess and optimize IAM-related workflows and processes.
• Drive initiatives to increase the reliability and efficiency of IAM operations.
• Facilitate training and knowledge transfer sessions on IAM utilization.
• Identify opportunities to simplify architecture and workflows to enhance user experience and enable rapid innovation in workforce IAM.

What You’ll Need:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in IAM or related IT security roles.
• Strong expertise in IAM concepts, RBAC, and protocols (SAML, OAuth, OIDC).
• Experience integrating IAM solutions with cloud platforms (AWS, Azure, GCP).
• Strong understanding of regulatory compliance requirements (e.g., SOX, HIPAA, GDPR).
• Advanced understanding of business processes, internal control risk management, and IT controls.
• Ability to identify and evaluate complex business and technology risks.
• Experience with access certification, role management, and segregation of duties (SoD) controls.
• Excellent analytical, problem-solving, and communication skills.
• Ability to navigate complex, multi-stakeholder environments with a collaborative mindset.

Bonus Points:

• Experience with identity solutions such as SailPoint Identity Security Cloud (ISC), Saviynt, Okta OiG and Okta Workflows.
• Proficiency in development tools and scripting languages (Java, Python, Golang, Power Shell).
• Familiarity with SIEM/observability tools i.e Splunk, Logscale, Log Rhythm, Datadog, Kibana.

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Benefits of Working at Crowd Strike:

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class…