Client Services Manager

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Progra Metrix is a performance driven programmatic agency that helps B2B companies, DTC brands, and ad agencies reach today’s always-connected audiences wherever they are across premium sites, mobile apps, and streaming platforms. As trusted advisors, we specialize in managing all aspects of media planning, campaign management, and multichannel measurement for our clients. Our end-to-end campaign management service allows engagement across programmatic, paid social, and paid search channels.

We aim to be the premier agency partner in programmatic, delivering big-agency impact with boutique speed and innovation.

A client services pro who builds long-term business relationships and manages and grows agency accounts. You have a passion for digital marketing, trustworthiness, and a commitment to partnering in a fast-paced company. You love learning new tech and teaching it to others. You’re comfortable diving into Excel to improve campaign performance and ready to bring ideas to the table.

• Manage and grow a roster of client accounts
• Become an expert on The Trade Desk, Google Ads, Google Analytics, Facebook Ads Manager, and Linked In advertising platforms
• Work closely with Sales to onboard new customers effectively
• Offer insights and continual education to clients on data trends, optimizations performed, and strategic recommendations for campaign improvement
• Identify ways to grow current accounts by retention, upsell, and cross-sell tactics
• Develop customer success stories in the form of case studies and client testimonials
• Act as a brand ambassador through participation in the company blog and communication to clients and prospective customers via company social media channels

• Bachelor’s Degree from a four-year university (preferred)
• 2-5 years of online advertising experience required; 1+ years of client-facing experience

• Expertise in RTB, DSPs, ad exchanges, aggregators, ad servers, and optimization platforms (preferred)
• Expertise in managing campaigns within Google Ads and integrating Google Analytics data (preferred)
• Proficiency in Excel and other Microsoft Office products, including pivot tables, chart-making, PowerPoint, and manipulation of large data sets
• Outstanding analytical, problem-solving, and troubleshooting abilities; skilled at collaborating cross-functionally in a fast-paced environment
• Proven track record of growing accounts by forging strong client relationships, understanding objectives, and recommending best strategies
• Proven experience utilizing project management software and solutions; excellent time management and prioritization skills

• Fast, personalized growth plan with quarterly performance reviews and bonus
• Comprehensive healthcare plan
• Travel opportunities for in-person client meetings and industry conferences
• Fun workplace environment, unlimited paid time off, and flexible work-from-home schedule

Progra Metrix is committed to diversity and inclusivity in the workplace.