Web Infrastructure & Support Lead

Our client is looking for a Web Infrastructure & Support Lead to join their fast-paced digital team. Operating in the home services marketing industry, they have built a strong reputation by helping HVAC and plumbing companies grow through innovative digital strategies. In recent years, they’ve significantly expanded their client base and service offerings, becoming a go-to name in the digital marketing space for contractors.

Lead server environment management, hosting configurations, and website optimization.

Ensure technical reliability, security, and high performance of Word Press sites.

Oversee and execute updates for Word Press core, plugins, PHP, and MySQL.

Resolve issues proactively and maintain structured update logs in platforms like Asana.

Act as the first responder to urgent website issues, minimizing downtime and client disruption.

Design and manage real-time performance monitoring using tools like Uptime Robot, Mailgun, and WP Activity Log.

Manage internal and client support tickets, ensuring timely, accurate resolutions.

Collaborate with cross-functional teams to meet project timelines and quality standards.

Participate in platform migrations, special projects, and quick-turnaround builds.

Provide pre-sales support by evaluating potential client websites for feasibility and risk.

Mentor junior team members and help standardize best practices across the web team.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Solid experience managing and maintaining Word Press websites at an infrastructure level.
• Familiarity with PHP, MySQL, cPanel, hosting services, and version control tools.
• Strong understanding of security, backups, and performance optimization.
• Experience setting up or managing monitoring/alert systems.
• Ability to triage and resolve support tickets with clarity and accountability.
• 3–5+ years in a similar Word Press support or infrastructure role.
• Strong communication skills, especially in remote environments.
• Proficiency in managing server environments (VPS, shared hosting, cloud hosting).
• Experience working with project tracking systems (e.g., Asana, Jira).
• Comfortable with Slack and fast-paced async communication.
• Full-time position
• Flexible hours (must be responsive during core EST business hours)
• Opportunity to work in a fast-growing digital agency environment
• Growth potential within a tech-forward and client-centered team