Support Specialist - Tier 1; Remote

Support Specialist – Tier 1 (Remote)

Support Specialists respond to inbound and outbound customer calls to provide technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment. They document inquiries, guide customers verbally and remotely, use the company CRM and ticketing system, and follow escalation procedures. This full-time, permanent role is remote for candidates who reside in , IL, MN, MI, KS, KY, SD, UT & WI only.

• Respond to inbound and outbound calls providing technical support and workflow consulting for software, services, peripheral devices, and equipment.
• Utilize all equipment and resources provided to perform the job at the highest proficiency.
• Meet or exceed department performance metrics.
• Maintain technical proficiency through continued education with relevant software, services, peripheral devices, and equipment.
• Communicate and escalate issues with customers, peers, and leadership effectively, in a timely manner, with positive engagement.
• Follow established department processes and procedures.
• Learn new required skillsets aligned with evolving business needs while following the appropriate growth trajectory of the role.
• Follow schedule in workforce system(s) utilizing proper time management procedures.
• Comply with company and department policies and standards.

• High School Diploma or Equivalent.
• 1 year of customer service experience.
• 1 year of experience with customer relationship management, point of sale, or similar software systems with basic troubleshooting.
• 2 years of experience with practical application of Microsoft Operating Systems and Platforms (Windows, Excel, Outlook, Word, PowerPoint).

• Associate’s Degree.
• Technical certifications.
• 2 years of technical experience supporting software, computer hardware, network, or other technical troubleshooting.

• Strong customer service orientation.
• Excellent written and verbal communication skills.
• Ability to multi-task while performing troubleshooting steps, documenting, and engaging with customers.
• Typing speed of 50+ WPM.
• Ability to learn new content related to systems, products, and applications quickly.
• Ability to follow numerous guidelines, procedures, and problem-solving steps using resources efficiently.
• Time management skills and ability to adhere to schedules.
• Ability to work with customer data and ensure proper protocols to prevent data loss.
• Reliability demonstrated through attendance and punctuality.
• Ability to communicate with customers, peers, and leaders following Patterson’s Code of Conduct and core values of passionate, focused, people‑first, and always advancing.

Starting compensation: $17 hr + benefits.

Training is from 8 AM – 5 PM CT. Core working hours are 10 AM – 7 PM CT. Other shifts may be available between 7 AM – 9 PM CT; part‑time hours are not offered. The potential compensation range for this role is $15.19 – $18.65 hr, based on location, experience, and skills.

Reliable, hardwired Internet is required. Satellite and hotspot Internet are not supported. Minimum speeds: 10 Mbps download and 3 Mbps upload (check Internet speed here: ).

• Seniority level:
  Entry level.
• Employment type:
  
  Full‑time.
• Job function:
  Other.
• Industries:
  Medical Equipment Manufacturing.