Technical Support Engineer — Remote Path

Employer Industry: Marketing Automation Technology

• Salary up to $70,000 USD (or equivalent in local currency)
• Comprehensive benefits package including 100% coverage of medical, dental, vision, and mental health insurance premiums for you and your family
• 16 weeks paid parental leave and unlimited PTO
• Stipends for remote work and wellness, along with a professional development budget
• Opportunities for career advancement within the Technical Support, Engineering, Product, or Customer Success Teams
• Supportive and inclusive work environment committed to employee well-being and growth

• Communicate directly with customers through the Support Center, providing assistance and resolving technical issues
• Triage support tickets and work on process improvement initiatives
• Conduct regular touchpoints with Product and Customer Success teams to enhance customer experience
• Assist new and existing customers in utilizing the product effectively and achieving their business goals
• Advocate for customer needs to drive product improvements based on feedback

• Located in the UK or Ireland
• Experience in a technical support role and/or customer-facing role
• Familiarity with providing live channel support
• Understanding of basic programming concepts (API, variables, if-else statements, loops)
• Excellent written and verbal communication skills

• Previous work experience for a SaaS company or familiarity with technical platforms
• Experience in the Marketing Automation industry or supporting email marketing/business communication tools
• Knowledge of Java script is a plus
• Strong motivation and self‑starter attitude
• Passion for learning and curiosity in technical problem‑solving

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