Vice President, Head of Cloud Ops and Infrastructure

Overview

Our premier client is seeking a Vice President, Head of Cloud Operations and Infrastructure who is responsible for defining, operating and delivering the organization’s global cloud infrastructure and operations. This includes the Infrastructure, Cloud Ops, Dev Ops, SRE, and Cyber Security functions.

Reporting to the CTO, the primary responsibilities for this role are to build and lead a high functioning global team across multiple geographies using internal and outsourced teams. This role owns the outcomes of planning, execution and operations of the enterprise cloud computing platforms.

• Define the infrastructure and technology operations strategy to support the business needs for customer commitments, service levels, resilience, capacity management and service delivery
• Drive the execution of the infrastructure and operations initiatives with expected and defined outcomes while measuring performance and risks
• Manage a globally distributed team with matrixed responsibilities to ensure consistent availability of the core platform and infrastructure.
• Understand and interpret critical risks, including cyber and operational risks, to the business and its operations
• Deliver quarterly and annual performance and strategic plans for Cloud Operations functions to senior leadership
• Manage and achieve organizational service level agreements (SLA) and key performance indicators (KPI)
• Maintain enterprise metrics, recommend improvements across the landscape
• Own governance and Information Technology Infrastructure Library (ITIL) based processes
• Act as senior leader on all operational incidents, communication leader for internal and external customers
• Build and maintain partnerships with internal departments to ensure alignment to shared success
• Hire, coach and develop talent for reporting teams and staff
• Define objectives and key results (OKRs), goals and measure their success across the teams
• Manage financials including opex, resources, budgeting and cost optimization efforts
• Be an innovation leader in the cloud and infrastructure areas
• Evangelize customer service for the Cloud Operations team
• Maintain a security first mentality in the infrastructure and Cloud operations function

• 15 years or more of direct experience leading an infrastructure, cloud operations and engineering operations function in an enterprise environment
• Bachelor’s degree in Computer Science, Business Management or similar or equivalent working experience
• Technical capabilities in advanced areas primarily in AWS, Azure, GCP, IAC, programming language, advanced cybersecurity and risk management skills
• Previous experience managing internal and outsourced resources
• Skilled in vendor management and financial tools
• Process oriented with a continuous improvement focus
• Global mindset with knowledge of regulatory and security principles
• Executive presence and strong communicator
• Utilizing state-of-the-art, cloud-scale technology, deploying tools such as Kubernetes, high-performance in-memory databases, block storage, and service mesh
• Incorporates various open-source technologies and operates across multiple clouds. With thousands of nodes and petabytes of data, operates on a massive scale
• This extensive infrastructure also operates multiple AI engines, which collectively drive the Decision Cloud platform

Must be based in the Bay Area, California. This position is expected to be in the CA offices along with the CTO’s management team on a regular basis. We offer a flexible work environment and specific arrangements for occasional remote work will be considered on a case by case basis.

This position is a global role overseeing 24x7 operations. The candidate needs to be flexible with hours and may be involved with on-call and after hours availability.

This role will be expected to travel periodically to visit the global operations under its management.

Please forward resume to Robert Martin at