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Head of End-User Experience & Incident Management; Remote

Remote / Online - Candidates ideally in
Kentucky, USA
Listing for: Humana Inc
Remote/Work from Home position
Listed on 2026-01-02
Job specializations:
  • IT/Tech
    IT Project Manager, IT Consultant
Job Description & How to Apply Below
Position: Head of End-User Experience & Incident Management (Remote)
A reputable healthcare company is seeking an Associate Director of Technology Solutions to lead their End User Experience and Incident Management functions. This role is critical for ensuring a high-quality end user experience and developing incident management practices. Key responsibilities include leadership of support teams, data analysis for trends, and collaboration with stakeholders. The ideal candidate should have strong expertise in network architecture and IT Service Management frameworks.

This position is remote in Kentucky with a competitive salary.
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