Service Desk Technician; Office-Centric Hybrid

Service Desk Technician (Office-Centric Hybrid)

AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. The organization delivers high-quality care for patients across a diverse spectrum of medical specialties, including gastroenterology, ophthalmology, and orthopedics.

Position Summary
The Service Desk Support Technician I serves as a member of the Service Desk team and is responsible for inbound and outbound contact handling of tier one technical support to all AMSURG employees.

Work Schedule
Hybrid remote schedule: 2 days per week in our Nashville office and 3 days per week working from home.

• Provide front‑line customer support for hardware and software issues;
• Prioritize tasks and log issues into Service Desk issue tracking software;
• Install new equipment and support and troubleshoot PCs, printers, copiers, fax machines, telephones, and scanners for employees;
• Install upgrades to existing equipment as needed;
• Support Service Desk environment fielding systems questions;
• Support application, connectivity, and security issues with the internet portal applications;
• Maintain regular and reliable attendance;
• Other responsibilities as assigned by Director, Service Desk.

• 1+ years of technical IT/helpdesk experience (preferred)
• 2+ years recent experience working in a healthcare environment (preferred)
• Exceptional customer service skills
• Excellent verbal and written communication skills
• ITIL Foundations certification desired, but not required
• Advanced ability to develop business relationships and communicate effectively with the user community
• MCSA, A+, Net+, VCA or similar industry certification desired, but not required
• Advanced knowledge of Windows operating systems including 10 & 11
• Excellent PC skills, including knowledge of MS Office technologies and other common desktop applications
• Knowledge of Active Directory, Office 365, and other common platforms
• IT Network skillset to include DHCP, DNS, firewalls, switches, and common network devices
• Experience with various peripheral equipment including printers, scanners and copiers (preferred)
• Ability to troubleshoot technical problems effectively and efficiently
• Must be able to work independently with minimal supervision

Our values define who we are and how we serve our patients, partners, and each other. As a national leader in ambulatory surgery, we are committed to a culture of excellence, integrity, teamwork, and caring deeply.

• Care Deeply for those around us
• Cultivate Integrity to build trust
• Champion Excellence for continuous improvement
• Celebrate Teamwork every step of the way

• Paid Time Off, 9 observed holidays, and paid family leave
• Health benefit options:
  Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, Transportation FSA, Parking FSA, HSAs
• Matching 401(K) Plan
• Professional growth support through training, recognition, and opportunities

AMSURG is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age (40 or older), race, color, religion, gender, sex, national origin, pregnancy, sexual orientation, disability, genetic information or any other status protected under applicable federal, state, or local laws. AMSURG strives to provide a disability‑inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation, please contact us at and include your full name, the role you’re applying for, and the accommodation needed.

Entry level

Full‑time

Information Technology

Hospitals and Health Care