Technical Support Specialist Associate - Aerial Lift Equipment

Employer Industry: Equipment Manufacturing and Support Services

• Salary up to $77,200.00
• Opportunity for career advancement and growth within the organization
• Supportive and people-first culture that prioritizes team member success
• Flexible remote work environment with the possibility of office-based duties
• Comprehensive total rewards package including various benefits and opportunities for professional development

• Provide technical assistance and support for incoming queries and issues related to equipment
• Diagnose and troubleshoot complex equipment problems, ensuring timely and effective resolution
• Document all customer interactions and technical issues in the customer relationship management (CRM) system
• Conduct detailed diagnostics for mechanical, electrical, hydraulic, pneumatic, and software issues on equipment
• Communicate with internal teams regarding unresolved issues and customer feedback

• High School Diploma or GED and one (1) or more years of relevant experience or an equivalent combination of education and experience
• Strong technical troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Proficiency in using CRM software and technical support tools
• Strong organizational skills and attention to detail

• Proficiency in data analysis and knowledge management systems
• Ability to explain complex technical information clearly and concisely

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.