Technical Support Representative III: Banking & Credit Union OnBoard Deposits

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people–inspired innovation, empowering financial institutions to deliver seamless, secure, and human‑centered experiences. We deliver cutting‑edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence, then we'd love to meet you.

The Technical Support Representative III provides OnBoard Deposits product support to customers via telephone and/or internet. Using their product knowledge, the TSR III provides the highest level of service to resolve the customer's issue and restore the customer to fully functioning status, while strengthening the customer Jack Henry relationship.

This is a remote position, and candidates must live within approximately a 70‑mile radius of our office locations in Allen, TX;
Springfield, MO;
Monett, MO;
Lenexa, KS;
Birmingham, AL;
Charlotte, NC;
Louisville, KY.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H‑1B, STEM OPT training plans, etc.).

All positions, regardless of location, may require an onsite interview or in‑person onboarding requirement to verify your identity.

• Provides level‑one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well‑thought‑out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem.
• Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on the most recent changes and/or upgrades.
• Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions.
• Provides appropriate personnel with a precise understanding of the user's issues when the problem needs to be escalated to a higher level.
• Monitors incoming cases and emails and resolves them in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue.
• Participates in training programs to continuously improve product knowledge and service skills.
• May assist in training new employees or serve as the go‑to person for team members.
• May perform other job duties as assigned.

• Minimum of 4 years’ experience in deposits and account opening within a bank or credit union.

• Knowledge and experience of Jack Henry products.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. We empower our teams to build innovative solutions that meet the evolving needs of account holders.

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is…