Network Reliability Engineer

Overview

GovCIO is currently hiring for Network Reliability Engineer to support our client’s contract needs.

The Network Reliability Engineer will support, maintain, optimize, monitor, and participate in troubleshooting efforts for a mature network environment for a large Government Agency.

This position is located in the within the United States and is fully remote position.

• Perform Incident Response support by monitoring ticket system and taking appropriate actions on network related Incidents.

• Manage, maintain, and support existing Solar Winds instance which monitors and generates alerts for network equipment.

• Manage, maintain, and support existing interactive webpage dashboards through programming and database calls to Solar Winds and various other systems utilizing SWQL Studio.

• Participate in troubleshooting sessions involving connectivity issues for infrastructure and applications by using Solar Winds and/or analyzing packet capture data, syslogs and related log data.

• Use network diagnostic tools to reduce outage times by quickly identifying network related anomalies and issues.

• Generate root cause analysis for issues diagnosed on the network.

• Use network diagnostic tools to proactively address network anomalies and issues as well as optimize network performance.

• Develop and maintain technical documentation as it pertains to the systems being managed.

• Ensure compliance with security standards, policies, and best practices for IT systems and data protection.

• Train and mentor internal teams on efficiencies gained by utilizing Solar Winds to monitor and diagnose network anomalies and issues.

Bachelor's with 5 - 8 years (or commensurate experience)

Required Skills and Experience

• 5+ years of experience in monitoring and managing network equipment.

• Experience with Incident and Request ticketing systems.

• Strong knowledge and experience with Solar Winds and related dashboard activities.

• Strong knowledge of networking protocols (TCP/IP, HTTP/HTTPS, DNS, etc.).

• Solid knowledge of SNMP as it relates to Solar Winds implementations.

• Solid network and cybersecurity fundamentals knowledge.

• Fundamental knowledge of MPLS and WAN routing principles.

• Fundamental knowledge of IPv4 and IPv6 protocols.

• Basic understanding of Red Hat Enterprise Linux (RHEL 8/9) to administer Apache2 web server.

• Basic understanding of Application Programming Interface (API) utilization to extract performance and informational data from various vendors.

• Basic understanding of Bash shell scripting, Python, PHP, Perl, Java Script, MySQL database.

• Proficiency with Microsoft Office suite.

• Familiarity with cloud service providers (AWS, Azure, Google Cloud).

• Familiarity with Data Center network environments.

• Strong ability to work as part of a team, but also possess the drive and ability to perform duties autonomously if the project demands it.

Must be able to obtain and maintain a HUD Public Trust

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process

• Virtual video interview conducted via video with the hiring manager and/or team

• Camera must be on

• A valid photo  be presented during each interview

• During the Hiring Process

• Enhanced Biometrics  screening

• Background check, to include:

• Criminal history (past 7 years)

• Verification of your highest level of education

• Verification of your employment history (past 7 years), based on information provided in your application

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top…