Service Desk – Weekend, Part Time

Service Desk Specialist – Description

Shift Options are:

• Saturday – Wednesday 7:00a – 11:00a
• Saturday – Wednesday 3:00p – 7:00p

This is a part‑time, remote position but candidates must go onsite for 2 weeks of training at one of the facilities in Seattle, Spokane, or Yakima.

The Service Desk Specialist is a vital part of the contact between customers and Information Services, exemplifying a professional demeanor and quality customer service in a 24/7 environment. The role involves providing hardware, software and network support primarily via phone, solving technology operational and application problems that customers face, assessing needs, troubleshooting problems to assure technical excellence and patient safety, and serving as a central point of contact and escalation for customer needs relating to personal computers, peripherals, software, network and system needs.

Responsibilities:

• Provide hardware/software/network support to customers via phone and other channels.
• Troubleshoot and resolve technology operational and application problems.
• Assess customer needs and provide timely solutions.
• Act as escalation point for PC, peripheral, software, network and system issues.
• Work under supervision and across various shifts to support a 24/7 environment.

• Two years of experience in a technical customer service environment involving support or installation of software and hardware.
• Specific experience may be substituted for education.
• A+ Certification or equivalent certifications.
• Associate’s degree in healthcare or computer science;
  Bachelor’s degree preferred.
• Understanding of the incident management process, monitoring systems and managing alerts.
• Experience in an ITIL‑aligned organization with a mature environment.
• Preferred experience from a Service Operations team or analyst with monitoring systems experience.
• Comfortable with written and verbal communication and able to respond quickly.

Pay range: $21.00 – $22.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Hybrid position in Spokane, WA.

Contract position based out of Spokane, WA.

This position is anticipated to close on Dec 12, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.